1. Information You Share With Us

When you contact us or submit an enquiry, we may collect your name, whether you are a student or parent, the student’s class or education stage, phone number, email address, the service you are interested in, your questions and your preferred contact method.

If you enrol in a service, we may request additional information relevant to providing guidance, such as interests, education details, examination results or admission preferences. We will explain the purpose when requesting this information.

Please do not include passwords, OTPs, identity documents or unnecessary sensitive information in an initial enquiry.

2. How We Use Your Information

We use the information you share to:

• Respond to your enquiries and understand your requirements.
• Explain our services, fees and appointment options.
• Provide the counselling or guidance services you enrol in.
• Communicate about appointments, reports and agreed follow-up support.
• Maintain records needed to manage our services.

Submitting an enquiry does not automatically subscribe you to unrelated promotional communications.

3. Sharing With Counselling or Admission Partners

Enquiry details remain with Veltrona Careers and are not automatically forwarded to counselling or admission partners.

If a partner’s involvement would be relevant to your requirements, we will explain the proposed sharing and obtain your consent before sharing your details.

If you choose to use a partner’s website, assessment platform or student portal, that provider’s own privacy policy and terms will also apply.

4. Service Providers and Communication Channels

Website hosting, email and other technical service providers may process information as needed to operate our website and communication services. Website enquiries are delivered to our designated email account.

If you contact us through WhatsApp or email, your use of those services is also subject to the respective provider’s privacy policy and terms.

We may disclose information where required by applicable law or a valid request from an authorised authority.

5. Website Technical Information

Our website and hosting providers may process basic technical information and use cookies where needed for website functionality, security and spam prevention.

6. Students Under 18

Students under 18 should involve a parent or guardian when contacting us or enrolling in our services. We request only information relevant to the enquiry or guidance being provided.

7. How Long We Keep Information

We retain information for as long as reasonably needed to respond to enquiries, provide agreed services and meet applicable record-keeping requirements.

You may contact us to request deletion of your information. Some records may need to be retained to meet legal obligations, resolve disputes or fulfil existing service commitments.

8. Keeping Information Secure

We take reasonable measures to protect the information you share with us. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive documents or confidential account details.

9. Your Choices

You may contact us to:

• Ask about the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent for future sharing with partners.
• Ask us to stop optional communications.

Withdrawing consent does not undo information sharing already carried out with your permission. If a request affects our ability to provide an agreed service, we will explain this to you.

10. External Websites

Our website may contain links to examination authorities, counselling bodies, institutions and other external websites. These websites operate independently and have their own privacy policies. Please review their policies before sharing personal information.

11. Changes to This Policy

We may update this policy when our services or information-handling practices change. The latest version will be published on this page with an updated date.

12. Contact Us

For privacy-related questions or requests, please contact:

Veltrona Careers
Email: contactus@veltronacareer.com
Phone: +91 98103 38192